CX Academy – Customer Experience 101

CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.

In this course you will learn how to create the happiest customers in the world. Take the skills you’ve learned in Introduction to CX and and become a certified CX pro. This course covers the basics of building a winning customer experience strategy – from planning to implementation.

This course is to cover the basic knowledge and certification in CX.

What You’ll Learn In Customer Experience 101

• Course overview and rules
• Introduction & Learning goals
• Lesson 1 Why Is CX So Important
• Lesson 2 – How To Create The Happiest Customers In The World
• Lesson 3 – How To Create And Manage An Effective CX Program
• Creating your Feedbackly account
• LAB 1 – Creating your first survey
• Lesson 4 – What is a Customer Journey
• LAB 2 – Mapping your Customer Journey
• Lesson 5 – How to Measure CX Success
• LAB 3 – Analyzing your CX Data
• LAB 4 – Closing the loop
• Lesson 6 – How to Create an Effective Employee Experience (EX) Program
• Lesson 7 – The Return on Investment (ROI) of Customer Experience
• Lesson 8 – The Future of Customer Experience
• Extra lecture Covid 19
• Course extra – The impact of Covid-19 to CX
• Course extra – Practical cases

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