CX Academy – Customer Experience 101
CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.
In this course you will learn how to create the happiest customers in the world. Take the skills you’ve learned in Introduction to CX and and become a certified CX pro. This course covers the basics of building a winning customer experience strategy – from planning to implementation.
This course is to cover the basic knowledge and certification in CX.
What You’ll Learn In Customer Experience 101
- Course overview and rules
- Introduction & Learning goals
- Lesson 1 Why Is CX So Important
- Lesson 2 – How To Create The Happiest Customers In The World
- Lesson 3 – How To Create And Manage An Effective CX Program
- Creating your Feedbackly account
- LAB 1 – Creating your first survey
- Lesson 4 – What is a Customer Journey
- LAB 2 – Mapping your Customer Journey
- Lesson 5 – How to Measure CX Success
- LAB 3 – Analyzing your CX Data
- LAB 4 – Closing the loop
- Lesson 6 – How to Create an Effective Employee Experience (EX) Program
- Lesson 7 – The Return on Investment (ROI) of Customer Experience
- Lesson 8 – The Future of Customer Experience
- Extra lecture Covid 19
- Course extra – The impact of Covid-19 to CX
- Course extra – Practical cases
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